While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
For small size rugs ( up to 90 cm width ), you can directly go to the Royal Mail website to book your free return label. You can use this link.
Simply type ” The-Rugs” as the retailer name and fill in the required information such as order number and full name.
Once you generate your return label, you can drop your order at any convenient post office.
For bigger sizes, please contact us with your order number, so we can arrange a collection from your address.
Please make sure that the item is well-packed in order to prevent any damage. If we receive the returned item damaged, no refund can be issued.
For the orders that have been delivered out of the UK (Europe, USA, etc.), the return postage is the responsibility of the buyer.
Shipping Information
We provide a Free Next Day Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day. Please be aware that our couriers do not make deliveries on bank holidays.
Some areas are considered as rural areas by the courier companies. An extra charge is applied for these areas. The shipping fee will be displayed on the checkout page depending on your postcode.
We hope your rug arrives smoothly, but if anything seems off, please reach out to us within 14 days so we can make it right. This helps us work with our delivery partners to resolve things quickly for you.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value. Many of our rugs are crafted from recyclable and earth-friendly materials like jute, wool and polypropylene. These fibers are not only durable and beautiful but also support a circular approach to design; ensuring that what goes into your home can one day be responsibly reused.
Bring practical style and understated charm to your home with the Eterna Cream Washable Rug. Its subtle Berber-inspired design adds texture and interest while remaining easy to maintain, making it ideal for busy areas like hallways, kids’ rooms, or living spaces.
Why You’ll Love It
100% chenille with a soft, durable 5mm pile
Non-slip eco-friendly backing made from 50% thermoplastic rubber and 50% cotton
Stain-resistant and machine washable at 30°C
Fast-drying and noise-reducing for everyday comfort
Suitable for underfloor heating
Style Tip: Perfect for contemporary or neutral interiors, this cream rug pairs effortlessly with natural woods, soft textiles, and simple, cozy décor accents.
