VJL Return & Exchanges Policy

At Bobobiy, we take every measure to ensure your Vianne Jewellery LTD (VJL) orders arrive in excellent condition. In the unlikely event of an issue, please refer to the guidelines below.

Returns & Exchanges Policy

VJL carefully inspects every item before shipping to ensure the highest quality possible. However, if you are not completely satisfied with your purchase, we are happy to offer a refund, exchange or store credit, subject to the terms below.

Returns for Refunds

To request a return, please contact us first using our email address.
You can return any item you are not completely satisfied with within 30 days of receiving your order.
Returned items must be new, unworn and undamaged and must be returned in their original packaging.
If an item is returned used, damaged or without its original jewellery box, we reserve the right to deduct the cost of restoring the item and/or replacing the jewellery box from your refund.
Custom and bespoke items are not eligible for return.
For eligible cancellations made within 14 days, only the standard delivery charge will be refunded. If standard delivery was free, no delivery charge will be refunded. First Class, Express and gift-wrapping fees are non-refundable.
Refunds are normally processed within approximately 72 hours or less after we receive your returned item. It may then take 5–7 business days for the refund to appear on your original payment method.
We do not cover the cost of return postage for refunds or exchanges.
We strongly recommend using a tracked or signed-for delivery service when returning an item.
Please retain your proof of postage until your return has been successfully processed. If your return is lost in transit, we cannot issue a refund until the item has been received by us. You may make a claim with your courier using your proof of postage.

Exchanges

If you would like to exchange an item, please contact us first so that we can confirm availability.

You may exchange an eligible item for:

A different size
A different product
The same product in a different metal colour

The item must be returned to us within 30 days of receiving it.

Exchange Pricing

Size exchanges for the same item will retain the original purchase price, subject to availability.
When exchanging for a different product or metal colour, the exchange value will be based on the amount originally paid for the returned item after any discounts or promotional codes.
The replacement item will be charged at the current selling price displayed on our website when the exchange is agreed.
Discounts or promotional offers applied to the original item cannot be transferred or reapplied to a different product or metal colour.
If the replacement item costs more than the exchange value, we will contact you to arrange payment of the difference.
If the replacement item costs less than the exchange value, the difference will be refunded to your original payment method.
If you wish to exchange an item more than once, a postage fee will apply from the second exchange onwards.

This exchange policy does not affect your statutory rights.

Faulty or Defective Items

If you believe your item has developed a manufacturing fault, please contact us as soon as possible using our email address.

Manufacturing defects may be covered under our warranty policy. Approved warranty claims will be assessed and resolved in accordance with our warranty policy and may include a repair or replacement where appropriate.

Warranty claims are separate from our returns & exchanges policy. Where an approved manufacturing defect is identified, VJL will provide an appropriate remedy in accordance with our warranty policy and your statutory rights.

Contact Us

If you have any questions about returns, refunds or exchanges, please contact us using our email address. Our team will be happy to assist you.

💬 Customer Support

If you have any questions, we’re happy to help.
Our customer service team is available Monday to Sunday, 7:00 AM – 7:00 PM (UK time) via: