VJL is confident in the quality of its jewellery. Every piece purchased from our website comes with a warranty from the date of purchase.
If you experience a manufacturing defect in the materials or workmanship during the applicable warranty period, we will repair or replace your item free of charge.
Warranty Period
- Solid Gold Jewellery: 2-year warranty
- Sterling Silver & Gold Vermeil Jewellery: 1-year warranty
Th warranty covers manufacturing defects that occur during the applicable warranty period. These types of defects will usually become apparent within the first few times a piece is worn.
What Warranty Does Not Cover
Warranty does not cover:
- Loss, theft or accidental damage.
- Normal wear and tear, including scratches, broken chains or clasps.
- Tarnishing occurring after 6 months.
- Discolouration caused by exposure to chemicals, seawater, swimming pools or bathing.
- Chipped or bent rings.
- Damage caused by improper use or storage.
- Bent or worn prongs that result in a stone falling out after 6 months.
- Modifications or repairs carried out by another jeweller.
Purchases Made Before 2 December 2025
Jewellery purchased before 2 December 2025 is covered by our previous 6-month warranty.
During this warranty period, we offer one free repair or one replacement.
How to Make a Warranty Claim
If you believe your jewellery has a manufacturing defect, please contact us within 14 days of receiving your order.
To make a warranty claim, please email us with:
- Your full name
- Your email address
- Your order number
- Photos of the jewellery showing the issue
We will review your claim and contact you within 3–5 business days with the next steps.
After a Repair or Replacement
We are unable to offer a refund after an item has already been repaired or replaced under our warranty, or once the return period for the order has expired.
Please contact us as soon as possible if you require further assistance with a repaired or replacement item.
Repairs After the Warranty Period
Once your warranty has expired, we may still be able to repair your jewellery, depending on its condition and whether the item is repairable.
Where possible, labour for repairs is free. You may only be charged for the materials required for the repair and postage.
Gold Plating & Vermeil
Gold-plated and gold vermeil jewellery will naturally fade over time. How quickly the plating fades depends significantly on how the jewellery is worn and cared for.
Re-plating is not covered by our warranty after 6 months.
We may offer a chargeable re-plating service together with complimentary polishing. Please contact us for further information.
Contact Us
If you have any questions about our warranty or would like to make a warranty claim, please contact us using our customer service email address. Our team will be happy to assist you.
💬 Customer Support
If you have any questions, we’re happy to help.
Our customer service team is available Monday to Sunday, 7:00 AM – 7:00 PM (UK time) via:
We aim to reply within 24 hours.
