AWD Shipping Policy & Delivery Info

This shipping and delivery information applies exclusively to products under the AWD brand.

🚚 Why We Charge for Shipping & Returns

At Bobobiy, we believe in transparent pricing.
Many retailers increase product prices to offer “free shipping,” but we don’t. Instead, we calculate fair shipping costs per item — which helps keep product prices lower, especially for smaller orders.

If you decide to return an item, the return shipping cost is deducted from your refund to reflect the real expense of processing returns and to keep prices competitive for all customers.

🕒 Dispatch Times

We aim to dispatch AWD brand orders within 1–2 working days.
During peak times (October–December), dispatch may take up to 3–4 working days.
Our live dispatch times are always updated on our website.

Orders are shipped Monday to Friday, excluding UK public holidays.

📮 UK Delivery Zones & VAT-Inclusive Pricing

All prices below include 20% VAT.

ZONE 1 – UK Mainland

Weight Range VAT-Inclusive Price
0–99g £3.35
100g–3kg £3.59
3kg+ £7.19

  • 0–3kg orders sent via Yodel

  • 3kg+ orders sent via APC (overnight)

  • Large items (e.g. furniture) are shipped by pallet, and we’ll contact you to arrange delivery.

ZONE 2 – Northern Ireland

Weight Range VAT-Inclusive Price
0–99g £9.35
100g–3kg £9.59
3kg+ £17.40

  • 100g–3kg via Yodel

  • 3kg+ via DPD

  • Delivery may take up to 5 working days after dispatch

ZONE 3 – Scottish Highlands, Channel Islands & Scilly Isles

Weight Range VAT-Inclusive Price
0–99g £9.35
100g–3kg £9.59
3kg+ £17.40

  • Scottish Highlands:

    • 0–3kg via Yodel

    • 3kg+ via APC

  • Channel Islands: via DHL

Postcodes included in this zone:
AB37–AB38, AB41–AB56, FK17–FK21, HS, IM, IV1–IV56, KA27 & KA28, KW, PA20–PA49, PA60–PA78, PA80–PA88, PH17–PH44, PH49 & PH50, PO30–PO41, TR21–TR25, ZE.

🚫 Shipping Restrictions

  • Dangerous Goods:
    Products containing alcohol or essential oils are shipped by road only. We do not ship dangerous goods by air.

  • BFPO & PO Boxes:
    We cannot ship to PO boxes via courier in the UK. For BFPO addresses requiring courier delivery, please contact us before placing your order.

  • International Pallet Shipping:
    For large international orders requiring pallet delivery, shipping is quoted separately via email.

📧 Order Confirmation & Tracking

  • You’ll receive an order confirmation email right after purchase.

  • Once your order is dispatched, we’ll send you a tracking number by email.

  • Tracking updates may take up to 1 business day to appear.

🚚 Delivery & Tracking Support

All deliveries include full tracking.

If your tracking shows "delivered" but you haven’t received your order, please contact the courier directly first to investigate.

If your order is significantly delayed, contact us and we’ll be happy to assist.

Note:
We are not responsible for courier delays caused by weather, strikes, or other external factors.
Shipping fees are non-refundable if the courier fails to meet estimated delivery times.

💬 Customer Support

Need help with your order or delivery?

Our customer service team is available 7:00 AM – 7:00 PM (UK time), Monday to Sunday.

We aim to respond to all messages within 24 hours.