This shipping and delivery information applies exclusively to products supplied by Vianne Jewellery LTD (VJL).
At Bobobiy, we value every order and are committed to delivering your purchases safely, quickly, and reliably.
Please note: All orders are shipped using tracked delivery services only, ensuring peace of mind from dispatch to doorstep.
Shipping Policy
VJL products are shipped worldwide from the UK using trusted tracked delivery services. Every order is carefully packaged and dispatched as quickly as possible.
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Free UK delivery on orders over £50
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Same-day dispatch for orders placed before 11am, Monday–Friday, where applicable
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Tracked delivery available on all orders
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Gift-ready packaging included
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Worldwide shipping available
United Kingdom
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Shipping – orders over £50 | Free | 4–8 working days |
| Standard Shipping | £3.99 | 4–8 working days |
| 1st Class Tracked | £4.99 | 2–5 working days |
| Express Shipping | £10.45 | 1–2 working days |
| Saturday Delivery | £10.99 | Saturday |
Orders placed before 11am Monday–Friday are generally dispatched the same working day.
Saturday Delivery is available to most UK addresses, subject to Royal Mail availability. Where Saturday delivery is unavailable, your order will be delivered on the next working day.
International Shipping
We proudly ship worldwide.
Delivery times are estimates and may vary depending on the destination, customs processing and circumstances outside our control.
Europe – EU Countries
For standard shipping, VAT and applicable import duties are prepaid, meaning there should be no additional customs charges upon delivery.
For expedited and express services, VAT and duties may be collected separately by the courier before delivery.
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Tracked – orders over €120 | Free | 7–14 working days |
| Standard Tracked | €12 | 7–14 working days |
| Expedited – UPS | €18 | 2–5 working days |
| Express – UPS | €25 | 1–3 working days |
| Fastest – DHL | €45 | 1–2 working days |
USA
Duties are included with standard delivery. For expedited and express services, applicable import duties, taxes or brokerage fees may be collected by the courier before delivery.
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Tracked – orders over $120 | Free | 7–14 working days |
| Standard Tracked | $19 | 7–14 working days |
| Expedited – UPS | $42 | 4–7 working days |
| Fastest – DHL | $50 | 2–4 working days |
Canada
Shipping prices are shown in Canadian dollars.
Orders may be subject to customs duties and taxes when they arrive in Canada. These charges are not covered by us and are the responsibility of the customer.
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Tracked – orders over $150 | Free | 7–14 working days |
| Standard Tracked | $25 | 7–14 working days |
| Expedited – UPS | $60 | 4–7 working days |
| Express – UPS/DHL | $70 | 2–5 working days |
Other International Destinations
Orders shipped outside the UK, EU, USA and Canada may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are the responsibility of the customer.
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Tracked – orders over £150 | Free | 7–14 working days |
| Standard Tracked | £13 | 7–14 working days |
| Express – UPS/DHL | £37 | 3–5 working days |
Dispatch Information
We aim to dispatch orders placed before 11am, Monday–Friday, on the same working day.
Orders placed after 11am, at weekends or on UK bank holidays will generally be dispatched on the next working day.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control. Working days are Monday to Friday and exclude UK bank holidays.
Customs, Duties & Taxes
For international orders, customs duties, VAT, import taxes or other charges may apply depending on the destination and shipping method selected.
Where these charges are not included in the shipping service, they are the responsibility of the customer.
Questions About Your Delivery?
If you have any questions about your order or delivery, please contact us and our team will be happy to help.
💬 Customer Support
If you have any questions, we’re happy to help.
Our customer service team is available Monday to Sunday, 7:00 AM – 7:00 PM (UK time) via:
We aim to reply within 24 hours.
