EURSL Return Policy

At Bobobiy, we take every measure to ensure your Ebebek UK Retail Services Ltd (EURSL) orders arrive in excellent condition. In the unlikely event of an issue, please refer to the guidelines below.

ORDER CANCELLATION

You have the right to cancel the order until the order status is marked as “fulfilled” or until the order is dispatched from the warehouse. To use your right, you must inform us via e-mail at support@bobobiy.co.uk

RETURN POLICY

Read and agree: By submitting a return, you affirm that you have read and agree to our return policies. You can start a return via our Return Portal – you need to complete all the requirements on the Return Portal to proceed. Once we have approved your return request, you will receive a pre-paid shipping label – you do not need a printer for it.

You have 30 days to request and return items, starting from the day you placed the order. We request that returns be sent back to us as soon as possible after approval; if you are close to the end of the 30 days, please try to ship them to us as soon as you can. There are no fees for returns, but we retain the right to impose a fee if the return is missing components; in this instance, you will be notified before the return is processed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed, or altered in any way. For customer-initiated returns, options of either a partial refund or returning the product are offered for items not in sellable condition. Relevant actions will be taken based on your decision.

In specific cases, certain conditions may render your orders ineligible for return:

Damage caused by accident, neglect, misuse, or improper care
Items exhibiting obvious and excessive wear and tear
Items damaged by external factors such as flooding or fire
Personalised items, except in cases of manufacturing defects
Medicine, food, wipes, and cosmetic products, which are non-returnable due to hygiene reasons
Products with the statement "Due to hygiene reasons, this item is non-returnable" on the product pages

The refund will be processed to the original form of payment used for the purchase unless you ask for and we agree on an alternative refund method. It may take up to 10 business days to process your return after reception.

If the remaining items in the order after cancellation or return do not meet the campaign conditions, the refund will be processed deducting the discount amount applied to the cancelled or returned items.

For orders created with a free shipping promotion, if the remaining amount after a return does not meet the campaign conditions, the delivery cost of your order may be deducted from the refunded amount of the returned item.

For your security, we cannot refund a different card or a different payment method, except the one used for the original purchase.

ⓘ Info: You should receive notification of your refund within 10 working days after your parcel has been returned. If you have not received notification of your refund within 10 working days, please contact us at support@bobobiy.co.uk.

EXCHANGE POLICY

Replacement is only valid for the same item or a different variant of the item.

If the order total of the product requiring replacement is under £50, a delivery fee may be charged. If a delivery fee is applicable, you will receive a confirmation email with the amount. Once payment is made, the process will continue.

For orders over £50 involving a replacement item, delivery is free.

If the product is faulty, delivery is free.

EURSL reserves the right to request the product’s return. If a product return is required, the process will continue once the item reaches our warehouse.

When the returned item reaches the warehouse, it will be inspected to ensure it complies with EURSL's return policy requirements. If the item is approved and meets these conditions, a refund for the unwanted item will be processed. The refund will then be applied to the original payment method used to purchase the item.

If the item was faulty or damaged when delivered, an exchange or refund will be offered.

IF YOU RECEIVE A FAULTY ITEM?

We are sorry that you received an item that is not perfect. We endeavour to ensure our products arrive in the best possible condition; however, items may occasionally be damaged during shipping or have manufacturing defects. Please use the returns portal to submit your return request and provide photographs of the fault so we can resolve the issue promptly.

When the return policy window has closed, you may still contact customer support regarding your return request.

If you have any questions about this return policy or the returns process, please contact us at support@bobobiy.co.uk