DEUK Return Policy

At Bobobiy, we take every measure to ensure your DEUK orders arrive in excellent condition. In the unlikely event of an issue, please refer to the guidelines below.

Returns & Exchanges Policy

We want you to be happy with your furniture. This policy explains how returns, exchanges, damaged items and our warranty work.

This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your statutory rights are not affected by this policy.

Changed Your Mind? 30 Days to Return

You have 30 days from receiving your order to let us know that you would like to return your item.

For change-of-mind returns, items should be unused, in their original packaging and in a resaleable condition. If you have already assembled an item, please contact us before arranging a return.

Return delivery costs for change-of-mind returns are the customer's responsibility. Alternatively, we can arrange collection for you for a £5 contribution per item towards the return cost, which will be deducted from your refund.

If you exercise your right to cancel because you have changed your mind, you are responsible for the reasonable cost of returning the item. The applicable return charges are:

Small package: £5
Medium package: £7
Large package: £15
XL package: £25

These charges apply to change-of-mind returns only and do not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

Once the returned item has reached us, or you have provided suitable proof that it has been returned, we will process your refund to the original payment method.

Damaged, Faulty or Incomplete Items

If your order arrives damaged, faulty or with missing parts, please let us know within 30 days of delivery. Where possible, please provide photographs and your order number so we can resolve the issue as quickly as possible.

Depending on the circumstances, you may be offered:

Replacement parts free of charge – often the quickest and simplest solution, without the need to return the entire item.
A full replacement – where replacement parts are not suitable.
A full refund – including the original delivery cost where applicable.

If an item is damaged on delivery and needs to be returned, we will arrange the return at no cost to you.

If you need help during assembly, we are also happy to provide guidance by message or phone.

Exchanges

If you would like to exchange an item for a different colour or size, please get in touch and we will do our best to help.

For exchanges that are not related to a fault or damage, the customer is responsible for the applicable delivery and return costs.

Cancelling Before Dispatch

If you cancel your order before it has been dispatched, we will provide a full refund.

When Will I Receive My Refund?

Once a return has been received and approved, we will process your refund promptly.

Refunds are normally issued within 24 hours of the returned item reaching us or, where applicable, confirmation that the item has been returned.

The time it takes for the refund to appear in your account depends on your bank or card provider. In most cases, funds will appear within 7 days, and refunds will be made within the timescales required by law.