AWD Return Policy

At Bobobiy, we take every measure to ensure your AWD brand orders arrive in excellent condition. In the unlikely event of an issue, please refer to the guidelines below.

1. Damaged or Faulty Items

  • Reporting timeframe: Report within 2 business days of delivery.

  • How to report: Contact us via email, online chat or WhatsApp, quoting your AWD order number and your full name. In most cases, we will request photographs of the damaged or faulty item. Therefore, add them in your request.

  • Outcome: We will refund or credit your account for the value of the damaged or faulty goods. Occasionally, we may request that items be returned, in which case we will provide a Returns Form and instructions.

  • Important: Refund or credit are issued instead replacements.

2. Missing Items

  • Reporting timeframe: Report within 2 business days of delivery.

  • How to report: Contact us with your order number of the missing product.

  • Outcome: A refund or credit will be issued to your account for the value of the missing goods.

  • Important: Refund or credit are provided, not replacements.

3. Incorrect Items Sent by AWD

  • Reporting timeframe: Notify us as soon as possible.

  • How to report: Contact us with your order details.

  • Outcome: We will either arrange collection of the incorrect item or provide a prepaid return label. If you were charged for the item sent in error, we will issue a refund.

4. Items Ordered in Error (By Buyer)

  • Reporting timeframe: Report within 2 working days of delivery.

  • How to report: Contact us with your order number, the item code, and the quantity you wish to return.

  • Return process: We will send you a Returns Form to include with the returned items.

  • Costs:

    • Return postage is the responsibility of the buyer.

    • For large returns, we can arrange collection for £7.50 + VAT (UK mainland only).

  • Outcome: Once returned items are inspected, a refund or credit will be issued to your account. Delivery charges will be deducted from the refund or credit.

5. Unwanted Items

  • Reporting timeframe: Inform us within 14 days of delivery.

  • Conditions: Items must be returned in original condition and packaging.

  • Exceptions: Due to health and safety reasons, earrings cannot be returned unless unopened, unused, and in original packaging.

6. Returns Process & Address

  • Always contact us before returning any item. Returns without prior communication may not be processed.

  • Include your order number with your return.

  • Use tracked shipping for items valued over £15.

  • Keep proof of postage - we cannot be held responsible for lost returns.

  • Return address: The return address will be provided to you via email or message. Please do not return any items without first receiving our instructions, as unauthorized returns may not be processed.

7. Overseas Orders

  • For international orders, we provide refunds only - not replacements.

8. Important Notes

  • We check items before dispatch, but as quality control is primarily handled by suppliers, occasional issues may occur

💬 Customer Support

If you have any questions, we’re happy to help.
Our customer service team is available Monday to Sunday, 7:00 AM – 7:00 PM (UK time) via:

We aim to reply within 24 hours.